86 lines
2.5 KiB
Go
86 lines
2.5 KiB
Go
package platformevents
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import (
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"fmt"
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"time"
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"github.com/google/uuid"
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"github.com/bridge/ai-customer-service/internal/domain/message"
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"github.com/bridge/ai-customer-service/internal/domain/platformevent"
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"github.com/bridge/ai-customer-service/internal/platformadapter"
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"github.com/bridge/ai-customer-service/internal/service/dialog"
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)
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func BuildInboundEvents(msg *message.UnifiedMessage, result *dialog.Result, meta *platformadapter.PlatformInboundMeta, now time.Time) ([]platformevent.Event, error) {
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if msg == nil {
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return nil, fmt.Errorf("message is nil")
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}
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if result == nil {
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return nil, fmt.Errorf("result is nil")
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}
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if meta == nil {
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return nil, fmt.Errorf("platform inbound meta is nil")
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}
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if now.IsZero() {
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now = time.Now()
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}
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eventIndex := 0
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baseEvent := func(eventType string, payload map[string]any) platformevent.Event {
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eventTime := now.Add(time.Duration(eventIndex) * time.Millisecond)
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eventIndex++
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return platformevent.Event{
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ID: uuid.New().String(),
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Platform: meta.Platform,
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EventType: eventType,
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SessionID: result.SessionID,
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TicketID: result.TicketID,
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SourceMessageID: meta.SourceMessageID,
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Payload: payload,
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Status: platformevent.StatusPending,
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AttemptCount: 0,
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NextAttemptAt: eventTime,
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OccurredAt: eventTime,
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CreatedAt: eventTime,
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UpdatedAt: eventTime,
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}
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}
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events := []platformevent.Event{
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baseEvent(platformevent.TypeMessageReceived, map[string]any{
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"channel": meta.Channel,
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"open_id": msg.OpenID,
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"user_id": msg.UserID,
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"content": msg.Content,
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"content_type": msg.ContentType,
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"reply_to": msg.ReplyTo,
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}),
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baseEvent(platformevent.TypeMessageProcessing, map[string]any{
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"session_id": result.SessionID,
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}),
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}
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if result.Intent != nil {
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events = append(events, baseEvent(platformevent.TypeIntentResolved, map[string]any{
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"intent": result.Intent.Intent,
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"confidence": result.Intent.Confidence,
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}))
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}
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if result.Handoff != nil && result.Handoff.ShouldHandoff {
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events = append(events, baseEvent(platformevent.TypeHandoffTriggered, map[string]any{
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"priority": result.Handoff.Priority,
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"reason": result.Handoff.Reason,
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}))
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}
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if result.TicketID != "" {
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events = append(events, baseEvent(platformevent.TypeTicketCreated, map[string]any{
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"ticket_id": result.TicketID,
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}))
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}
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events = append(events, baseEvent(platformevent.TypeReplyGenerated, map[string]any{
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"reply": result.Reply,
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}))
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return events, nil
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}
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