cf46b27610
P0-1 (limits.go): Allow()方法改为全程使用写锁保护counters map读写，避免RLock写入时的data race P0-2 (ticket_workflow.go+ticket_handler.go): Assign/Resolve/Close操作先查询ticket存在性和状态，返回明确的CS_TICKET_4001/CS_TKT_4002/CS_TICKET_4092/CS_TICKET_4093错误码，handler根据错误前缀路由HTTP状态码 P1-1 (ticket_store.go): 移除GetStats中3处手动rows.Close()，只保留defer Close()
22 lines
864 B
Go
22 lines
864 B
Go
package memory
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type KnowledgeStore struct {
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answers map[string]string
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}
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func NewKnowledgeStore() *KnowledgeStore {
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return &KnowledgeStore{answers: map[string]string{
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"quota": "当前版本暂未接入实时配额查询，建议先在控制台查看配额页；如需人工协助请回复人工客服。",
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"token": "当前版本暂未接入实时 Token 统计，建议先查看控制台用量页；如需人工协助请回复人工客服。",
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"error": "若您遇到错误，请提供报错时间、请求 ID 和复现步骤，我们会优先协助排查。",
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"general": "已收到您的问题。当前系统可处理常见 FAQ；若问题复杂或涉及账户安全，会自动转人工。",
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}}
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}
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func (s *KnowledgeStore) Answer(intent string) string {
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if answer, ok := s.answers[intent]; ok {
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return answer
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}
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return s.answers["general"]
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}
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